Enhanced order tracking: Real-time updates for every shipment

Your customers’ top question is often, “Where’s my order?” With Chad’s latest upgrade, you can offer them the shipping updates they crave without overwhelming your support team.

After listening to extensive feedback from stores, we’ve significantly enhanced our order tracking feature.

Now, your customers can:

1. Access tracking details for each shipment in an order—even when multiple shipments are involved.
2. Follow their package’s journey step by step, with detailed updates from Pickup to Delivery. And if it’s held up at customs, they’ll know that’s out of your hands.

At Chad, we're focused on ensuring brands get high-impact, absolute bang for the buck customer support solutions. In that spirit, this powerful new feature is 100% free for all our users.