Automate your customer service with AI Agents and self-serve

Chad goes beyond simply generating responses, unlike regular customer service AI chatbots like Kustomer or Tidio. Chad integrates deeply with your business stack, from your ticketing software provider to payments processing to logistics, ensuring that our AI agents can autonomously take action and serve your customers just like your regular human support agents would.

For example, imagine your customer wants to swap a small for a medium right after placing an order. Chad verifies that the order hasn’t been processed, checks inventory levels in real-time, and updates the order automatically. That’s true end-to-end customer support automation, ensuring your customers receive fast, efficient, and human-like assistance.

Yes! Chad seamlessly integrates with all major customer support platforms for Shopify, including Gorgias, Zendesk, Freshdesk, and even your Gmail inbox. No matter which ecommerce helpdesk you’re using for support ticket management or even if you’re handling inquiries manually, Chad streamlines your customer service workflow by automatically creating and assigning tickets that require human attention—all delivered straight to your inbox and ensuring seamless handoff to your top customer service agents.

Unlike Richpanel or Tidio, we don’t believe in locking you into a closed system. We put the customer first, ensuring that your customer service workflow stays flexible and works seamlessly with your existing tools. Chad is the best customer service app Shopify brands can add to their tech stack—built for compatibility, not constraints. Trust us, you won’t regret it!

Standard Shopify chatbot apps focus on either customer support (Tidio) or upselling (Rep AI)—but rarely both. As one of the best ecommerce chatbots, Chad is powered by enterprise-grade generative AI models that allow it to seamlessly blend problem-solving with sales.

Chad AI agents detect the right moments to introduce new products, turning every product or sizing inquiry into an upsell opportunity. Whether it’s suggesting a matching accessory or recommending a premium version of a product, Chad ensures that your Shopify chat bot isn’t just resolving issues—it’s a chatbot that actively drives revenue, too.

Ever felt frustrated by a chatbot that leads you in circles? Your customers do too! According to a recent survey, 47% of customers struggle to get accurate answers from chatbots. Not all conversational AI customer service chatbots are created equal. That's where Chad comes in. Our AI chatbot is powered by enterprise-grade generative AI and a sophisticated multi-agent model, ensuring your customers receive human-level service every time.

While we aim to automate as many support inquiries as possible to save time, we understand that sometimes, your customers just need the option to speak with a real person. Unlike other systems, Chad’s conversational AI for ecommerce can even detect customer intent and emotions based on tone. When Chad's AI agent encounters a situation where human interaction is required, it displays the empathy and understanding of a skilled support agent while making it easy for customers to escalate to a live agent. In fact, the same survey found that 46% of customers are frustrated when they can't reach a person when needed. With Chad, your customers always have that option, ensuring a seamless, stress-free experience. Happy customers = loyal customers = more revenue for you!

Includes "ai customer service chatbot" and "ecommerce helpdesk"

It just takes 30 minutes! Simply hit install, create an account, and Chad automatically configures itself. By default, Chad AI continuously and automatically scans your entire store, including your store policies, return policies, about us page, and the product descriptions on all your SKUs. This allows the Chad shopify ai chatbot to understand and respond to customer queries effectively, using the most up-to-date information available. You can have Chad's ai support chatbot up and running on your Shopify store just like that!

For even more powerful performance, if you have an existing support ticket management platform or inbox like Gorgias, Zendesk, Freshdesk, or Gmail, Chad can analyze every ticket you've ever received and learn from your support agents' responses. Based on this, the AI customer service chatbot will even generate a best practices training manual to help you fine-tune your customer service processes.

Our team is committed to offering you the best ecommerce chatbot experience. We provide white glove onboarding regardless of whether you're a small brand or a large ecommerce enterprise. After installing Chad, if you have any questions, just reach out. One of our highly trained engineers will jump on a call with you to guide you not only through setup but also through optimizing your ecommerce helpdesk to get the best results from your AI-powered support system.

Chad is faster, cheaper, and more reliable than outsourced customer service ecommerce. Once trained, Chad’s AI agents provide consistent, high-quality ecommerce customer service 24/7 without the need for breaks. Unlike human agents, Chad doesn't suffer from burn out and continuously improves by learning from past support tickets when integrated with your existing customer support ticketing platforms like Gorgias, Zendesk, or Freshdesk.

Scaling customer service through human agents is expensive and time-consuming. On Upwork, the average pay for a freelance customer support representative in the U.S. is about $22.85 per hour, translating to $16 per resolved ticket. On the other hand, BPO call centers often provide lower-quality service due to high turnover rates (38% annually), lack of motivation, and language barriers. This leaves your customers frustrated with poor experiences. You don’t want to be the brand that customers shun because “Support Is a Complete Joke”—why ruin the brand equity you've worked hard to create just to save a few bucks?“

Chad’s AI offers a smart, scalable solution that reduces costs while improving customer service quality. Unlike Customer service BPO agents, Chad’s AI ensures your customers always receive top-notch support—without the negative impacts of agent turnover or poor performance.

Chad is one of the best ecommerce chatbots for Shopify and is widely recognized as one of the must have apps shopify store owners should consider. With its AI-powered agents, Chad offers enterprise-grade performance at an excellent value, and the best part is, it’s extremely simple to set up—no technical expertise or painstakingly crafted dialog trees required.

If you value your time and prioritize customer satisfaction, Chad is indispensable for streamlining your support operations. It allows your customers to self-serve and access instant solutions, reducing their need to wait for a live agent. This improves the overall customer experience and cuts down your support ticket backlogs.

Chad also scales effortlessly with your business, whether you're in peak season or off-peak, without the hassle of hiring additional support staff. As one of the must have Shopify apps for ecommerce, Chad ensures your team can focus on growth while your customers are always taken care of. What's there not to love?

"Where's my order?" inquiries tie up support teams. Chad AI customer support bot handles both order tracking and return shipments, reducing support tickets and providing customers with real-time updates.

We offer turn-by-turn tracking across 1,524 couriers worldwide, including USPS, UPS, FedEx, and DHL, so your customers can easily track their packages every step of the way. Whether you're using a 3PL with warehouses in LA or dropshipping from China and Vietnam, Chad AI agents can deliver instant, accurate answers, ensuring a smooth experience for both you and your customers.

With Aftership Return Center Shopify users can manage return requests and reverse logistics in one place. Chad integrates with your Aftership workflow to ensure your customers' return requests are fully handled by our AI agent.

Chad’s conversational AI for customer support is designed to handle a wide variety of customer inquiries—without the need for technical setup, complex dialog trees, or limiting predefined problem spaces. Unlike conventional chatbots like Gorgias Automate that rely on rigid, tree-like flows, Chad’s AI powered customer support offers a flexible, scalable solution that can respond to virtually any question your customers may ask.
        
We understand that customers are unpredictable, and their queries can range from simple to highly specific. Chad’s enterprise-grade AI agents have successfully answered thousands of pre- and post-purchase support inquiries including:
        1. Military discount eligibility
        2. The classic "Where's my order?"
        3. Sizing and fit concerns
        4. Store policy questions
        5. Inquiries about physical store stockists
        6. Highly brand-specific questions, and more.

Yes. All features are available during the trial period. Need a free chatbot for Shopify? Go down the rabbit hole!

Chad includes both an Amazon-style helpdesk and an AI powered customer service chatbot. Your customers can interact with either interface, depending on their preference, and always receive the support they need. Chad AI lets your customers easily self-serve customers can get quick support with order tracking, item swaps, address changes, and returns / exchanges. We also offer customizable FAQs, brand colors, logos, and more.