We believe that every business deserves to understand costs upfront, without any hidden surprises.

Many of our users have found the definitions of tickets, billable tickets, and solved tickets confusing. To simplify things, we decided to base the plan limit on the number of orders instead. This doesn’t mean that your paid for “orders” go to waste! About 30% of customer support queries are related to order tracking, which we absolutely cover for every order.

Nope! Businesses shouldn’t be penalized for staffing up or down to suit their support objectives.

After your plan’s limit is exceeded, the Chad support app will revert to a contact us form that forwards your customers’ queries to your support inbox. To restore functionality, simply move up to the next tier or wait for usage to reset at the end of the month.

We use Anthropic and OpenAI’s enterprise grade APIs. This means that they do not train their models on data we send them (full details on OpenAI’s privacy policy here and Anthropic’s terms of service here).